Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. They’ll try to help you find other ways to keep your energy supply connected. For example:

• let someone else top up for you
• add funds to your account
• send you a pre-loaded top-up card

Citizens Advice website says: You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this.

Some current information:

• Switch2 – register for online payments. If unable, a one off credit of £20 will be added to accounts.
• Great North Energy – current emergency credit is £5 but they’re considering increasing it. Keep an eye out for updates on their website.
• Big Six – contact and advise that self-isolating and they will send out 2 weeks’ worth of gas/electricity or top up if on a smart meter.

Contact details

• British Gas 0333 202 9802
• EDF 0333 200 5100
• EON 0345 052 000
• Npower 0800 073 3000
• Scottish Power 0800 027 0072
• SSE 0345 026 2658