Information about support available from energy companies

posted 7 Apr 2020, 00:48 by Chris Metcalfe
Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. They’ll try to help you find other ways to keep your energy supply connected. For example:
  • let someone else top up for you
  • add funds to your account
  • send you a pre-loaded top-up card
Citizens Advice website says: You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this.

Some current information:
  • Switch2 – register for online payments. If unable, a one off credit of £20 will be added to accounts.
  • Great North Energy – current emergency credit is £5 but they’re considering increasing it. Keep an eye out for updates on their website.
  • Big Six – contact and advise that self-isolating and they will send out 2 weeks’ worth of gas/electricity or top up if on a smart meter.
Contact details
  • British Gas 0333 202 9802
  • EDF 0333 200 5100
  • EON 0345 052 000
  • Npower 0800 073 3000
  • Scottish Power 0800 027 0072
  • SSE 0345 026 2658
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